Clear, fair, and transparent refund policies that put you first — because that's exactly what you deserve.
Most refunds processed within 7–14 business days
Your payment is financially secure at all times
Clear fee structure with no surprises
We handle the entire process on your behalf
This Refund Policy applies to all flight bookings made through FlightsWide UK Ltd., whether booked online, by phone, email, WhatsApp, or in person at our office.
Refund eligibility depends on several factors including fare type, timing, reason for cancellation, and airline policy. Below is a general guide:
| Scenario | Eligibility | Refund Type |
|---|---|---|
| Cancelled by Airline | Full Refund | 100% of ticket price |
| Flight Delay (5+ hours) | Full Refund | 100% if you choose not to travel |
| Medical Emergency | Full Refund | 100% with documentation |
| Change of Mind (Flexible Fare) | Partial Refund | 70–90% minus admin fee |
| Change of Mind (Standard Fare) | Partial Refund | 50–70% minus admin fee |
| Change of Mind (Budget Fare) | Fee Applies | 30–50% minus admin fee |
| Non-Refundable Fare | Not Eligible | No refund (airline rules) |
| No-Show | Not Eligible | No refund (airline rules) |
The refund amount is returned to your original payment method (credit/debit card, bank transfer, PayPal). This is the default method unless you request otherwise.
Some airlines offer credit notes or travel vouchers instead of cash refunds. These typically have higher value (e.g., 110% of original fare) but come with expiry dates and usage restrictions. We will explain all options.
If your plans change but you still want to travel, rescheduling may offer better value than a refund. We can help you change dates, times, or routes — often with lower fees than cancellation.
We believe in complete transparency about any fees. Here's what you need to know:
| Fee Type | Economy | Premium/Business |
|---|---|---|
| Our Admin Fee | £50 per ticket | £100 per ticket |
| Airline Cancellation Fee | Varies by fare | Varies by fare |
| Medical Emergency Cases | £0 (waived) | £0 (waived) |
| Airline-Initiated Cancellation | £0 (waived) | £0 (waived) |
Refund processing times vary depending on the payment method and airline:
| Stage | Timeframe |
|---|---|
| Initial Review (Our Team) | 1–2 business days |
| Submission to Airline | Same day as approval |
| Airline Processing | 7–21 business days |
| Credit/Debit Card Refund | 3–5 business days after airline approval |
| Bank Transfer Refund | 3–7 business days after airline approval |
| PayPal Refund | 3–5 business days after airline approval |
Requesting a refund is simple. Follow these steps:
Under EU Regulation 261/2004 (which continues to apply to UK flights), you may be entitled to compensation in addition to a refund:
| Flight Distance | Delay (3+ hrs) | Delay (4+ hrs) | Cancellation |
|---|---|---|---|
| Up to 1,500 km | £220 | £220 | £220 |
| 1,500 – 3,500 km | £220 | £350 | £350 |
| 3,500+ km | £220 | £520 | £520 |
All bookings made through FlightsWide UK are ATOL protected. This means:
Refunds are generally not available in the following circumstances:
If you need to request a refund or have questions about this policy, please contact our refunds team:
Phone: +44 20 1234 5678
WhatsApp: +44 7123 456 789
Email: refunds@flightswideuk.co.uk
Hours: Mon–Sat 9AM–9PM, Sun 10AM–6PM
Please have your booking reference number ready when you contact us. For medical emergency claims, please also have supporting documentation (doctor's note, hospital letter) available.
A clear, step-by-step breakdown of how our refund process works from start to finish.
Contact us with your booking reference
We check fare rules and eligibility
Receive exact refund amount
We process on your behalf
Email updates at every stage
Refund completed to your account
Quick answers to the most common refund questions we receive.
Most refunds are processed within 7–14 business days. Bank transfers may take an additional 3–5 business days. Airline refunds typically take 14–30 days total.
Generally no. No-shows result in automatic cancellation by the airline. However, under EU261/2004, long delays may qualify for compensation. Contact us to discuss your situation.
No! We provide refund facilitation as a free service. Our admin fee only applies when a refund is actually processed, and this is clearly quoted before you confirm.
We will appeal on your behalf and escalate to CEDR or the CAA if necessary. We provide full documentation to support your case at no extra charge.
Yes. All our bookings are ATOL-protected, meaning your payment is financially secure. ATOL covers the full cost if we or the airline fails financially.
You can cancel your refund request within 24 hours of submission at no charge. After that, fees may apply depending on the processing stage.
Yes, partial refunds are the most common type, typically returning 50–70% of the fare. We will clarify exactly what you're entitled to before processing.
Contact us immediately. We will investigate and dispute it with the merchant and/or card issuer to resolve it for you.
We're here to make it as smooth as possible. Contact our team today for free, no-obligation support.
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